Product Information
What types of products does Modern Menswear offer?
We specialize in modern menswear, including Accessories, Footwear, Jeans & Trousers, Knitwear & Sweats, Outerwear, Shorts, Suits & Tailoring, and Tops. Each piece is curated for quality, elegance, and contemporary style.
How do I choose the right size?
Our products are true to size. We recommend referring to our detailed size guides available on each product page. If you need further assistance, feel free to contact our customer service team.
Are your products suitable for all seasons?
Yes, our collection includes versatile pieces suitable for various seasons, from lightweight knits and shorts for summer to tailored suits and outerwear for colder months.
Shipping & Delivery
Where do you ship?
We offer global delivery to most regions, excluding parts of Asia and certain remote areas. Please check our shipping policy for specific details.
What shipping options are available?
We provide two options: Standard Shipping via DHL or FedEx for $12.95 (10-15 business days) and Free Shipping for orders over $50 via EMS (15-25 business days).
How long does order processing take?
Orders are processed within 1-2 business days before shipment. Delivery times may vary due to customs, holidays, or unforeseen circumstances.
Can I track my order?
Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your delivery in real-time.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy within 15 days of delivery. Items must be unused and in original packaging. For details, please refer to our Returns Policy page.
How do I initiate a return?
Contact our customer service team at [email protected] with your order details. We’ll guide you through the process and provide a return authorization if applicable.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect due to our error.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.
Is my payment information secure?
Yes, we use advanced encryption and security measures to protect your payment details. We do not store sensitive information on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience.
Customer Service
How can I contact customer service?
You can reach us via email at [email protected]. Our team is responsive and aims to reply within 24 hours.
What are your customer service hours?
Our team is available Monday to Friday, 9 AM to 5 PM EST, excluding holidays.
Still have questions? Email us at [email protected] for personalized assistance.